We understand products can be defective and sometimes customers are not satisfied with the item purchased. Our warranty/return policy allows you to return products for a full refund within 30 days of purchase.
Refunds will be made with the same method of payment as the original order. Credit card refunds may be made only to the same card used for the original purchase.
Shipping and handling fees are non-refundable, including any charges incurred for COD orders, Saturday delivery or shipments that are refused.
To initiate an exchange/return follow these procedures:
Please contact Never Bend Enterprises by e-mail at neverbendgrips.com or phone 800-305-3028 before sending any products back to our office.
Please provide the following information:
The customer assumes responsibility for the package until it arrives at our location.